Reservations.com has partnered with Get Satisfaction offering superior customer support in an industry that has been desperately seeking it.
San Francisco, California - June 24, 2016
Reservations.com has partnered with Get Satisfaction in the creation of a support platform for online consumers. Get Satisfaction is an open and transparent space where companies can support customers, allow the exchange of ideas, and get feedback about their products and services. Get Satisfaction is fully integrated into Reservations.com’s website, an industry-leading online booking service that delivers verified descriptions and information on over 200,000 hotels.
Reservations.com consumers are now able to easily search and archive previously asked questions, submit questions to the organizations customer support team, actively monitor and participate in the support community, increase responsiveness, and continuously enhance their repository of knowledge. Within the software, the organization is able to access an organized system of their ticketed times, increasing productivity and rapid response rates.