NativeAdvice with Mahesh Chaddah
Mahesh Chaddah is the Co-Founder of Reservations.com. Chaddah oversees technology strategy and process improvement, as well as the development of applying solutions that allows Reservations.com to anticipate and lead market transitions. Additionally, he also oversees the integration of new business models, and fosters disruptive innovations for the company.
How did you get into the industry?
I have been in the travel industry for 12 years with a background in technology. After finishing my studies, I began working with partners who had already been in the travel industry and were working on technology for travel. In 2000, online travel reservations started getting much bigger and it’s something I naturally fell into.
Any emerging industry trends?
The travel industry is always evolving. Today, we are experiencing a pendulum swing where OTAs are making a comeback. By applying a balance of both artificial intelligence and human beings to provide customer service, we are pushing industry trends for our customers.