Over the past several years, we have seen some notable changes in the services and amenities offered by the nation’s hotels. The booking site Reservations.com predicts that travelers will see some surprising changes in the coming year.
Recently, we have seen technology based changes including apps that allow travelers to check in, access their rooms without a keycard or key, and check out again, all without interacting with a live human being. We have also seen changes driven by the changing attitudes of travelers, causing hotel operators to shift features like free Wi-Fi from the category of perks to standard features.
One of their predictions is that the industry will experience a retro-trend as live travel agents are becoming increasingly popular. Although there have been enormous advancements in automation, the industry is seeing a trend to bring back the human element for more custom-tailored experiences, the company said in a statement accompanying its predictions.